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Table of Contents:
Question: What is encryption? top
  Answer: Prevents any non-authorized party from reading or changing data. The level or protection provided by encryption is determined by an encryption algorithm. In a brute-force attack, the strength is measured by the number of possible keys and the key size. For example, a Triple-Data Encryption Standard system (3 DES) uses 112-bit or 168-bit keys and, based on currently available processing power, is virtually immune to brute-force attacks. Business to Business VPN's (Extranets) share sensitive data with multiple organizations, so demand the highest level of security. This requires public key encryption and/or secure key exchange, both of which are designed to eliminate the risk of the key becoming known to an unauthorized party.

 
Question: Are your domain renewals really free? top
  Answer: Yes, they are. When you sign up for service the price you see is the price that includes free domain renewals. This is done on a yearly basis. We will renew the domain for you, at our cost, for every year you use us as your web hosting/email solution.
 

 

 
Question: Will you really transfer domains for free? top
  Answer: Yes. When you sign up for at least one year of service, we will transfer the domain to our servers at our cost.
 

 

 
Question: Is it really free setup? Or are there hidden costs? top
  Answer: We setup your account for free. There are NO hidden costs.
 

 

 
Question: Do you really offer free DNS? What is DNS? top
  Answer: Yes. We handle our own DNS and therefore can pass on the savings to you. With a few details provided by you, we will be happy to setup the DNS per your needs.

DNS stands for Domain Name System. Simply put, it is the phone book for the internet. It translates human-readable computer hostnames (like ZipMoon.com) into the IP address that networking equipment needs for delivering information. Without it, there wouldn't be much use for the internet. Every site should have DNS or "phonebook" entries so people surfing the web can find your domain (your internet site with your custom name).

 

 

 
Question: What are "webmail" accounts? top
  Answer: Webmail accounts are email accounts you can access online, much like you would find at gmail.com, yahoo.com, or hotmail.com. These accounts are not accessible via an email client, such as Outlook or Thunderbird.
 

 

 
Question: What is the difference between an email account and a webmail account? top
  Answer: Webmail accounts are only accessible online. Email accounts can also be accessed online, but they can also be connected to via email clients, such as Outlook or Thunderbird. Here are instructions on how to do that.
 

 

 
Question: What is an alias? top
  Answer: You can think of an alias as a nickname. An example would be john5@mydomain.com, johnny@mydomain.com, and jon@mydomain.com all resolve to the same email address: john@mydomain.com. Someone sending an email to john5@mydomain.com will be successful in sending an email to john@mydomain.com because john5 is an alias for john.
 

 

 
Question: What is a forwarder? top
  Answer: While it sounds very similar to an alias, it is not an alias. A forwarder is as exactly as it sounds. It takes email received at one address and forwards it to another. For example, you can have john@mydomain.com forward all of its email to john@gmail.com if you so choose.
 

 

 
Question: What is an auto responder? top
  Answer: You can setup auto responders to automatically reply to emails. For instance, if you are on vacation, you can setup and auto responder that will reply to every email sent to you with information about your return.
 

 

 
Question: What is a mailing list? top
  Answer: Mailing lists are great. You can mass email a group of people by just sending an email to one address. Using this for spamming is forbidden. Take a look at our legal statement. A proper use of a mailing list would be as follows:

I wish to email my family (which in my case includes many people). I can setup a mailing list that includes the email address of each person. The mailing list is then given an email address such as family@mydomain.com. When I email family@mydomain.com the email is sent to every person in the list.

 

 

 
Question: What is Personal and Business mail branding? top
  Answer: Simply put, it is a personal logo or business logo place on your online email login page to further customize and identify yourself or company. Examples can be found here.
 

 

 
Question: What is an "email program" or "email client?" top
  Answer: Email clients, such as Outlook, Outlook Express, or Thunderbird, are client-side applications that reside on your personal computer. You can customize them to connect to the server, download your email, and use them to send your email from. Multiple people sharing one computer can all add their accounts to one email client and it will handle every person's email (each divided into its own account). Some basic setup instructions for some of the more common clients can be found here.
 

 

 
Question: What is POP, POP3, or a POP3 email account? top
  Answer: POP stands for Post Office Protocol. An email client used this protocol to retrieve email from a remote server over a TCP/IP connection. The "3" is just a version number. Email clients using POP will typically delete the email from the server so that it is stored only on the local client. More details about POP email can be found here.
 

 

 
Question: What is IMAP? top
  Answer: Imap stands for Internet Message Access Protocol. This protocol allows a local client to access email on a remote server. Email clients using IMAP generally leave messages on the server until the user explicitly deletes them. You can read up more on IMAP here.
   
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